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常见问题分类

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Most companies will provide a vehicle full of fuel, but also requires you to return the car full of fuel. If it is not full, the car rental company may charge fees in addition to local fuel prices. Some companies offer a pre-purchase petrol service, if you choose this service you should try to return the vehicle with an almost empty tank of fuel.

Our secure booking server uses the highest level of security systems 128 byte encryption. Our website has been certified by VeriSign Secured Seal. In your booking page will see a lock symbol, which means your credit card and personal information are protected by SSL (Secure Sockets Layer) encryption.

Rental companies try to provide the vehicle booked, but if it is not available they will give you a similar type of vehicle or upgrade you without additional charges. When you see the car name and "or similar" this indicates its possible to provide other vehicles of the same type.

由于新版中国驾照的姓名为中文,因此还是需要正规的翻译公证文件或租赁车辆国家认证机构的翻译件。

持C牌照可在其他国家租赁房车,中国驾照可通过两种方式得到认证: 1.当地公证处翻译公证 2. 得到租赁车辆所在的国家认证机构的翻译件如澳大利亚为NAATI,新西兰为NZTA。对特定地区或车辆,租车行会要求驾驶员持驾照1年或2年以上方可租车,详情请查看租车条款或联系客服人员为您解答。

行车无忧并不是保险。它是一项独立保障,协议双方为承租人和行车无忧公司。是以赔付方式运作。取车时车行会要求支付押金(如$300),同时需要承担起赔额度范围内的风险(如$3000),如车辆发生擦碰,车行会预先收取与起赔额相当的金额,待车辆定损后如维修费用低于起赔额度则会退还剩余款项,如高于起赔额度则不会产生任何退款。您可以将单据通过邮件发送到行车无忧进行索赔,所有材料提交齐全,通常一周内能得到赔付。

是的。取车时仍需提供信用卡作为担保。车行会以压印(只记录信用卡资料不刷取或冻结任何资金),预授权或直接扣取的方式收取押金。车辆完好归还后会在10-15个工作日内返还到卡上。

如果您在取车前一天或更早一些取消租车订单,您将获得全额退款。

可在客服支持中心中“下载索赔表格”或点击以下链接获得:
https://www.securebookingpage.com/rental/data/docs/DriveEasyClaimForm2.pdf
请准备好表格中要求的所有信息并发送邮件到行车无忧提交索赔申请。如信息完整材料齐全,一般一周可完成索赔。

不计免赔保障包含单车事故,第三方责任,挡风玻璃,轮胎,车顶以及车底。重要提示:取车时车行会要求以压印(只记录信用卡资料不刷取或冻结任何资金),预授权或直接扣取的方式收取押金。车辆完好归还后会在10-15个工作日内返还到卡上。行车无忧保障并不能降低押金的支付额度。

根据各国不同情况车辆碰撞险不包括的情形也会略有差异,但是通常情况下包括以下几项(但不仅限於):
•挡风玻璃与车窗玻璃的损坏, 车底和车顶, 轮胎和车轮
•驾驶者在服用药物或者饮酒的情况下驾车造成的损失
•驾驶者的名字并未出现在租赁合同中。
•拖车费用或者由未经认可的第三方拖车所造成的损失
•汽车在非驾驶道上或者未经修整的道路上行驶造成的损坏
•由於驾驶者疏忽大意造成的车辆损坏,包括在非驾驶道上或者未经修整的道路上行驶造成的损坏 具体条款会列明在每辆车的条约条款中。如想了解更多的详情,敬请联系我们的客服人员。

大多数租车行都会提供额外保险来降低起赔额度,以便在车辆遇到碰撞时将损失降到最低。如每日额外支付$40,起赔额可以从$2500降至$200或者0。额外保险可以在取车时和租车行直接购买。我们也建议您购买行车无忧不计免赔保障服务。

Most of the vehicles are included collision insurance (Collision Damage Waiver, CDW), but there is a basic starting pay amount. Such as a vehicle collision repair costs from the compensation amount is less than the lessee is required to bear the actual maintenance costs. Since such compensation amounted to 2500 yuan, maintenance costs for 2300, the lessee is required to pay 2300 yuan, as higher maintenance costs from compensation amount, the lessee simply assume the amount of compensation expense. Such as starting pay amounted to 2500 yuan, 2800 yuan maintenance costs, the lessee is required to pay 2500 yuan. Each rental car company based on the amount of compensation will be different from the requirements of value-added services in the insurance block booking page will clearly inform the compensation amount from the vehicle.

您可以在以下几个地方找到门店的详情:
预订前:您可以在搜索结果页面中点击车辆的“配置”页面的“门店信息”查询。
已有预订:您可以在确认邮件的底部看到租赁站的地点和提车指引。如果您跟随链接到确认凭证,你也可以通过点击“请查看取还车指南”链接查询到相关信息。

On pick up, check scratches with staff and verify with staff the condition of the vehicle and the number of kilometres.

如果在预订时提供了准确的航班信息,而由于航班延误导致不能按时取车租车公司会为您保留车辆。

Please provide the supplier with flight arrival time when booking, so the supplier can reserve your vehicle if there are flight delays. If you can't provide flight information at booking, contact customer service staff.

需提供有效护照,所有驾驶人的驾驶执照原件以及翻译公证文件或者认证机构的翻译件,主驾驶人持有的有效国际信用卡

如需在取车前缩短或延长租期请通过“我的订单”修改还车日期和时间或联系客服人员帮助您做相应更改。如已经开始租赁则需要联系当地租车公司。

房车预订一般是越早越优惠,在极少数的情况下会发现预订后降价,如遇到这类情况,房车公司是不会修改原有订单的价格的。

Please enter the website "My orders" to fill the order number and email login canceled. Deposits are non-refundable, another different car rental companies on the cancellation fee is charged by different orders, so please read the terms of the lease before the cancellation of orders.

Such as changing the date, location or vehicle modifications need to charge fees in local currency $ 25, other changes free of charge.

Please enter the website "My orders" to fill the order number and email login to view or change your order or confirmation "Change Order" link to enter to modify the page, or you can contact the customer service staff to help you make the appropriate changes.

Battery: Camper and RV batteries run double in New Zealand and Australia. The first battery is available for RV use, the second secondary battery is the car for the room lights and refrigerator use. When the car still does not charge, the second secondary battery will maintain the car's lights and refrigerators running and can sustain a whole day. When the car started secondary battery will be recharged. RV camping in the power supply can be connected to the mains, so that RV internal electrical appliances can also operate normally. In the United States and Canada can be connected to a generator car so that you do not have to camp in charge of the total supply. RV generators can meet the power, you can rest assured that open to any camp without worrying about the power supply adequacy issues. Emissions Station: sewage / wastewater must be discharged in the discharge station, the discharge stations are usually located in the camp. You must return the car within the deadline specified in the lease, but if you did not put the car in front of sewage / waste water cleaned, it may incur additional cleaning costs.

Possible. The maximum number of passengers in a vehicle must not exceed the number of belts equipped. For example - if the vehicle is equipped with 6 seat belts then up to 6 passengers, including children, can ride in it.

部分房车是实时库存,如果正好订到这些车辆,您将自动收到确认单。其余房车需要24小时来处理。您的订单一旦确认,将会收到确认邮件,请点击查看并打印确认函。如果您所预约的车辆无库存,我们将发送相似车型备选方案给您。未预订到满意车辆不收费。

请重新确认您的搜索。有些时候您需要延长租赁时间以达到租车行所要求的最短租赁天数。如果您的租赁时间是跨年的,请确认您选择了正确的年份。

Once your order is confirmed, we will send confirmation to your mailbox. Sometimes, due to security issues, we send you a confirmation link will be e-mail you have to stop open, you only need to copy the link and paste it into the address bar of a window, press the Enter new refresh the page will be able to see the full the order information. If you still can not open the link, please contact customer service, we will send in another file format confirmation to your mailbox.

Most car rental companies will only accept international credit card to pay a deposit, a small part to accept cash or check payments, please view the lease terms or contact customer service staff for your query.

保证金或押金是在取车前付给你所租车辆的供应商。只要还车时车况和提车时相同,这笔保证金将会被全额退还。有些供应商只要求把信用卡信息记录或者预授权付押金,而有些供应商会要求把押金直接从信用卡转走,等还车的时候退还。押金会根据您选择车辆的租车行或者额外保险而发生变化,所以请在预订前仔细阅读条约条款。大多数供应商会提供一些额外保险的选择从而降低原本所需付的押金额度。一般都是按日收费(这笔收费是不退还的),这些选项都会显示在在预订过程中同时也会清楚列明在租车条约中。

所有租车费用将统一由代理分销商(境外公司)进行收款,因此无法提供大陆地区类型发票。我们可以为您索取发票(Invoice)用于国内公司的报销。如直接在取车时付款给租车公司也可以直接向租车公司索要发票。

澳新房车公司的租期是以日历的天数计算,按租车之日起到还车之日的天数来算,无论上午取车下午还车,或是下午取车上午还车,均计为一天。大部分美国,加拿大以及欧洲房车公司是以每晚计算租期(和酒店相同),这类公司一般要求下午取车,早上还车。还有部分公司是以24小时计算,每24小时计算为一日,所有车辆日租金和天数都自动根据车行要求计算并标注在价格明细中。

If you find a better price using the same search criteria on another website, please contact us. We are able to offer the same prices and give a $25 discount in local currency.

Different car rental companies to pay the remaining rent have different requirements, payment will specify the details of the booking fee.

Under normal circumstances Australia and New Zealand prices include: mileage, vehicle collision basic insurance (CDW), local taxes and fees. North American prices do not include mileage, taxes and fees. Please refer to the corresponding specific car rental companies also price details.

请在网站上填写您的邮箱,我们将会定期给您发送折扣通知。

Value Kit Kit is preferential. General Value Kit includes deposit and activation fee will be reduced to very low or even zero protection, in addition to other services and also additional equipment such as outdoor furniture, gas, safety seats. For details, please consult the lease terms or enter the reservation page.

Most rental companies provide 24 hours rescue, please read the terms of the lease.

通常在新西兰和澳洲房车的日租金里都包括了无限里程。在其他国家的日租金内则可能包含固定里程或者不包含。详情请查询价格详情。如果您知道您旅途大致所需增加的里程,建议预先额外购买里程优惠包。

部分公司可以允许在欧洲跨国还车,会需要收取较高的额外费用,如需此服务请联系我们的客服人员为您查询。

In addition to the alternate driver refers to the lessee (the main driver) other than the driver. Commonly referred to as an additional driver or front passenger. Such as the need to increase the co-pilot, asked me to carry a driver's license and the original notarized document translation added directly to get the vehicles.

In most cases as long as the car rental company has branches in different places you can return the vehicle there. Additional costs will be added to the total cost of rent in the details in so you can understand all the costs before you confirm the car.

大多数租车行都会提供额外保险来降低起赔额度,以便在车辆遇到碰撞时将损失降到最低。如每日额外支付10元,起赔额可以从500元降至100元或者0元。额外保险可以在取车时和租车行直接购买。

请注意任何年龄的儿童均需要计为一位乘客,并需要在车辆行驶过程中佩戴安全带。大多数国家都强制要求婴儿和未达高度小童乘坐汽车安全座椅,请根据不同年龄体重高度的儿童选择不同的座椅,如0-6个月选择新生儿座椅,6个月-4岁选择儿童座椅,4岁至7岁选择加高座椅。大部分国家对于26公斤,1.4米以上儿童不要求使用安全座椅。选择车辆时也请留意车辆配置中儿童座椅板块对座椅数量的限制。如有疑问,请与我们的客服人员联系并告知儿童年龄或身高,体重。

大部分租车公司会额外提供可租用GPS,儿童汽车座椅等,请点击“开始预订”进入增值服务页面中进行选择。如在预订成功后需要增加额外设备,请与我们的客服人员联系。

如遇机械故障请务必尽快联系当地租车公司,租车公司将会授权维修或更换车辆,联系方式会注明在您的租赁合同中。如发生交通事故,请立即联系警察以判定事故责任方,并取得事故鉴定报告,在还车时也会被租车公司要求填写一份事故详情表格。请保留所有文件的复印件作为您的记录。

Most North American and European car rental companies are allowed to cross-border driving, car dealers need prior approval and give passes. Take the car needs to be in the same country.